- Overview and Nature of Services
MB SkinConcept & Beauty GmbH (trading as Velvetvibesalon, operating via operator@velvetvibesalon.com, located at An der Krimm 19B, 55124 Mainz, registered under HRB 50981, AG Mainz) provides professional hair and beauty services delivered on-site directly to the client’s location.
All bookings are subject to our standard operational terms, applicable German and European consumer protection laws, and the specific fulfillment procedures detailed herein.
- Booking Process and Deposit Structure
Deposit Requirement: To secure a requested appointment for our on-site hair and beauty services, clients are required to pay a designated service deposit through our online checkout system prior to appointment confirmation.
Appointment Scheduling: Upon successful payment of the deposit, clients are required to contact us via email at operator@velvetvibesalon.com or respond to our booking confirmation outreach to coordinate and finalize the exact date, time, and location for the on-site service delivery. Alternatively, our team will proactively contact the client using the provided contact details to verify scheduling particulars.
Confirmation: An appointment is only deemed officially scheduled and confirmed once both the deposit has been processed and the on-site appointment time has been mutually agreed upon and verified via email communication.
- On-Site Service Fulfillment and Duration
Service Delivery Model: All services are performed strictly on an on-site, mobile basis at the client’s designated address within our servicing region, executed by our qualified professionals.
Service Duration: The duration of our hair and beauty services typically ranges from 1 to 3 hours per session, depending on the specific scope and complexity of the service selected.
Fulfillment Timeline: The fulfillment of the service occurs during the pre-agreed appointment window on the scheduled date. Clients must ensure that adequate and suitable space is accessible for the provision of the service at the designated address at the appointed time.
- Cancellation and Rescheduling Terms
In the event that a client wishes to reschedule or cancel a confirmed appointment, notice must be provided to operator@velvetvibesalon.com in accordance with our cancellation windows.
Failure to provide timely notice or failure to be present at the designated location at the agreed appointment time may result in the forfeiture of the service deposit to compensate for reserved professional time and operational allocation.