- Who operates Velvetvibesalon?
Velvetvibesalon is a registered brand operated by MB SkinConcept & Beauty GmbH, located at An der Krimm 19B, 55124 Mainz, (Commercial Register: HRB 50981, AG Mainz). All business operations, appointments, and billing are managed directly by our company. - What types of services do you offer?
We specialize in professional on-site hair and beauty care services. All offerings provided through our website are structured as one-off consumption transactions for scheduled appointment services. - How do I book an appointment and what is the fulfillment process?
Deposit and Booking: When you select a service on our website, you pay a required service deposit via our secure checkout system.
Scheduling: Following your booking, please contact us via email at operator@velvetvibesalon.com or respond to our booking confirmation to coordinate your appointment date, time, and location. Alternatively, our team will proactively reach out to you using your provided contact details.
On-Site Delivery: Our qualified professionals travel to your designated location to deliver the service. Typical service durations range from 1 to 3 hours per session depending on the scope of work.
- What are your cancellation and refund terms?
30-Minute Cancellation Window: You may cancel your order and request a full refund of your deposit within 30 minutes of completing the transaction, provided service fulfillment has not yet begun. Cancellation requests must be sent via email to operator@velvetvibesalon.com.
Non-Refundability Post-Commencement: Once an appointment enters the active service stage or digital deliverables and scheduling arrangements have commenced, no refunds are issued.
Waiver of Withdrawal Right: In compliance with European consumer regulations, once digital content or service fulfillment has started, the user expressly waives the 14-day statutory right of withdrawal.
Refund Timelines: Approved refunds within the 30-minute window are processed back to the original payment method and typically take 5 to 10 business days to appear on your statement.
- How can I contact customer support?
If you have any questions or require assistance regarding your booking, you can reach us through the following contact channels:
Email: operator@velvetvibesalon.com
Telephone: +49 61312116328
Company Address: An der Krimm 19B, 55124 Mainz
Please leave a detailed message with your inquiry, and our team will review and respond to your communication within 24 hours.